Monday, September 27, 2021
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servicemuse - what manufacturing SMEs need to know about cybersecurity

What manufacturing SMEs need to know about hacks and cybersecurity

Cyber-attacks are on the rise, and hackers are getting bolder. This has forced manufacturing SMEs to implement new technical capabilities. Unfortunately, many of them don't...
ITSM thats all folks-1 year on

ITSM – that’s all folks! – one year on

A year ago I wrote an article on why application convergence could spell the end for niche IT Service Management products – One year...

ITSM Burger

How the right partner can give you the perfect service management sandwich The simple burger. Beef patty, bread bun…done…right? In reality, we all have our own...
ServiceMuse - Rewiring service provision with SIAM

SIAM: Rewiring Service Provision

Andrew Smith explains how businesses can provide a service strategy that delivers for every employee, every customer and beyond. Digital transformation and its skills gap,...
CSM and ESM – simplifying the service management acronym maze

CSM and ESM – simplifying the service management acronym maze

Ever since the early days of the IT Helpdesk and its expansion into other areas of the business, we have seen the industry come...
ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...
ServiceMuse-how-to-become-a-service-centric-organisation

How to become a service-centric organisation

Deliver real transformation by moving beyond IT-only service management  The provision of tech service and support to internal or external customers, be they staff or...

Using evolved self-service to shape user experience

How service management’s ugly duckling became a swan As someone who has worked in service management for 25 years, I am still surprised that so...