Sunday, March 7, 2021
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ITSM thats all folks-1 year on

ITSM – that’s all folks! – one year on

A year ago I wrote an article on why application convergence could spell the end for niche IT Service Management products – One year...
ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...

Using evolved self-service to shape user experience

How service management’s ugly duckling became a swan As someone who has worked in service management for 25 years, I am still surprised that so...

ITSM Burger

How the right partner can give you the perfect service management sandwich The simple burger. Beef patty, bread bun…done…right? In reality, we all have our own...
Service technology convergence

Technology convergence – Joining the dots

Service technology has come a long way, but what is its role in the modern organisation? In the beginning Helpdesk software and contact management software were...
ServiceMuse 2018

New Year – New focus

As we head into 2018, there is no doubt that much has changed over the past year in all aspects of the Service Technology...