Tuesday, November 24, 2020
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ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...
ServiceMuse - Rewiring service provision with SIAM

SIAM: Rewiring Service Provision

Andrew Smith explains how businesses can provide a service strategy that delivers for every employee, every customer and beyond. Digital transformation and its skills gap,...
CSM and ESM – simplifying the service management acronym maze

CSM and ESM – simplifying the service management acronym maze

Ever since the early days of the IT Helpdesk and its expansion into other areas of the business, we have seen the industry come...
ServiceMuse 2018

New Year – New focus

As we head into 2018, there is no doubt that much has changed over the past year in all aspects of the Service Technology...
Service technology convergence

Technology convergence – Joining the dots

Service technology has come a long way, but what is its role in the modern organisation? In the beginning Helpdesk software and contact management software were...
ITSM thats all folks-1 year on

ITSM – that’s all folks! – one year on

A year ago I wrote an article on why application convergence could spell the end for niche IT Service Management products – One year...