Monday, February 19, 2018
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ServiceMuse 2018

New Year – New focus

As we head into 2018, there is no doubt that much has changed over the past year in all aspects of the Service Technology...
What is SIAM?

What is SIAM?

Service Integration and Management (SIAM) Service Integration and Management (SIAM) is a management methodology that can be applied in an environment that includes services sourced...
OLA

Olé to OLA – the art of managing ITSM and SIAM

Flamenco may not, on first glance, have much in common with Operational Level Agreements in SIAM. But being able to successfully manage and improve...
SIAM gap in ITSM

Is there a SIAM-sized hole in your ITSM?

Providing high-quality IT services to the business is not an easy task. In today’s world, where services are delivered by many different providers rather than...

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Latest articles

Demystifying SIAM

Practical SIAM: A straightforward guide

Simon Dorst and Michelle Major-Goldsmith, lead architects of the recently launched SIAM Professional Body of Knowledge, offer an overview of SIAM and what you...
Apple Business Chat

iOS Business Chat – Apple enters the live service market

The iOS 11 update from Apple, will offer businesses the ability to provide live service functionality via iMessage, Maps, Safari and Spotlight searches. Here...
Using CRM to overcome employee attrition

How CRM can help overcome employee attrition

For organisations that provide professional services, their greatest resource is their staff. Keeping employees happy and overcoming employee attrition is crucial to their success....