- Advertisement -
Home Authors Posts by Andrew Smith

Andrew Smith

Andrew Smith
Andrew is an experienced EMEA service management practitioner, currently holding the position of Business Development Director, UK & Ireland at 4me. Andrew is genuinely excited by IT’s new role in Digital Transformation but is equally apprehensive about their ability to partner with the business. "Manage the old, integrate the new and orchestrate the future - the new wave of IT, is now."
- Advertisement -

Latest articles

ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...
ServiceMuse - Rewiring service provision with SIAM

SIAM: Rewiring Service Provision

Andrew Smith explains how businesses can provide a service strategy that delivers for every employee, every customer and beyond. Digital transformation and its skills gap,...
Field Service and IoT

How field service management is being changed by IoT

As more companies move to a predictive model of equipment maintenance, they are looking for ways to use connected devices to improve field service....