Monday, September 27, 2021
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ServiceMuse-how-to-become-a-service-centric-organisation

How to become a service-centric organisation

Deliver real transformation by moving beyond IT-only service management  The provision of tech service and support to internal or external customers, be they staff or...
ServiceMuse - Is your digital nervous system fully fit

Is your digital nervous system efficient, effective and fully fit?

Andrew White tackles the obstacles along an automated digital assault course. I don’t know who I feel more sorry for, the customer or the supplier....
ServiceMuse - field service management

5 reasons why you need a Field Service Management Solution.

Reaching new heights with FSM and AI Field service management is set to reach the heights of excellence through the adoption of AI technology in...

Automation will not silence the human voice…

…but it can help agents to connect with customers in a more effective and efficient way. 2020 has been tough. The Coronavirus pandemic has completely...

ITSM Burger

How the right partner can give you the perfect service management sandwich The simple burger. Beef patty, bread bun…done…right? In reality, we all have our own...

Speech intelligence for the masses

Why customisation and quality no longer break the bank I like cars and I am certainly not the only one. In this complex world of...

Using evolved self-service to shape user experience

How service management’s ugly duckling became a swan As someone who has worked in service management for 25 years, I am still surprised that so...

Your customer is unhappy and your staff are frustrated

How conversational intelligence can help everyone to have a more positive experience It could be something small, an issue that has been left to develop...
ServiceMuse - Rewiring service provision with SIAM

SIAM: Rewiring Service Provision

Andrew Smith explains how businesses can provide a service strategy that delivers for every employee, every customer and beyond. Digital transformation and its skills gap,...
Field Service and IoT

How field service management is being changed by IoT

As more companies move to a predictive model of equipment maintenance, they are looking for ways to use connected devices to improve field service....