Sunday, January 24, 2021
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GDPR

GDPR – What is it and how should you prepare?

If you don’t know what GDPR is, then this article is for you. Now is the time to start understanding how it may impact your...

Managing the modern emotional sale

The modern customer is more connected and, in most cases, more informed than ever before. They are more likely to shop around and are...
ITSM thats all folks-1 year on

ITSM – that’s all folks! – one year on

A year ago I wrote an article on why application convergence could spell the end for niche IT Service Management products – One year...
IT alignment

IT alignment is not the solution you’re looking for

Much has been said about the importance of IT alignment with the modern business. But what, if anything, does this achieve? It has been a...
Cloud delivery options

Cloud vs on-premises vs hybrid – which is best?

Service technology solutions can be deployed in several different ways. But which is right for you and which offers the security you require? At a...
CRM success

The key to long-term CRM success

Why lasting CRM success is more about how your organisation “thinks” about CRM than it is about the technology you use or the money you...
cloud data security

How safe is your data in the cloud?

If you are wrestling with the idea of moving your customer and application data to the cloud, there are several fundamental things to consider. Who...
Wearables and CX

Wearables and CX – wearing your emotions on your sleeve

The increasing amount of data collected from connected devices, both on our person and in our homes, is leading to a wearables and CX...
IT security

The role of ITSM in the big IT security debate

Recent events such as WannaCry and other hacking threats have caused budget holders to refocus on network and end-point IT security – but they...
OLA

Olé to OLA – the art of managing ITSM and SIAM

Flamenco may not, on first glance, have much in common with Operational Level Agreements in SIAM. But being able to successfully manage and improve...