Monday, January 17, 2022
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Relationship Intelligence

How relationship intelligence can boost CX

For professional services firms, relationship intelligence and collaboration can have a dramatic effect on customer experience In professional services, relationships are everything. Often, service firms...
social selling

Social selling and how it can boost your business

Modern social selling isn’t complex, and (mostly) doesn’t require any specialised skills. However, it does require a different way of thinking about the sales...
Can AI and chatbots help us to be more human?

Can AI and chatbots help us to be more human?

Why developing technologies such as AI and chatbots are not replacing people with robots, but enabling organisations to evolve, grow and make the most...
CRM training

The importance of training in CRM success

Having a training plan or system in place can make all the difference to whether or not CRM system adoption succeeds. This article looks...
Crouching employee, hidden sentiment

Crouching employee, hidden sentiment

The literal meaning of Crouching Tiger, Hidden Dragon, from the Ang Lee film set during the Qing Dynasty and the reign of the Qianlong...
GDPR

GDPR – What is it and how should you prepare?

If you don’t know what GDPR is, then this article is for you. Now is the time to start understanding how it may impact your...

Managing the modern emotional sale

The modern customer is more connected and, in most cases, more informed than ever before. They are more likely to shop around and are...
ITSM thats all folks-1 year on

ITSM – that’s all folks! – one year on

A year ago I wrote an article on why application convergence could spell the end for niche IT Service Management products – One year...
IT alignment

IT alignment is not the solution you’re looking for

Much has been said about the importance of IT alignment with the modern business. But what, if anything, does this achieve? It has been a...
Cloud delivery options

Cloud vs on-premises vs hybrid – which is best?

Service technology solutions can be deployed in several different ways. But which is right for you and which offers the security you require? At a...