Wednesday, September 19, 2018
- Advertisement -
Service technology convergence

Technology convergence – Joining the dots

Service technology has come a long way, but what is its role in the modern organisation? In the beginning Helpdesk software and contact management software were...
Relationship Intelligence

How relationship intelligence can boost CX

For professional services firms, relationship intelligence and collaboration can have a dramatic effect on customer experience In professional services, relationships are everything. Often, service firms...
social selling

Social selling and how it can boost your business

Modern social selling isn’t complex, and (mostly) doesn’t require any specialised skills. However, it does require a different way of thinking about the sales...
CRM training

The importance of training in CRM success

Having a training plan or system in place can make all the difference to whether or not CRM system adoption succeeds. This article looks...
GDPR

GDPR – What is it and how should you prepare?

If you don’t know what GDPR is, then this article is for you. Now is the time to start understanding how it may impact your...

Managing the modern emotional sale

The modern customer is more connected and, in most cases, more informed than ever before. They are more likely to shop around and are...
CRM success

The key to long-term CRM success

Why lasting CRM success is more about how your organisation “thinks” about CRM than it is about the technology you use or the money you...
connected crm

Connected CRM – Helping you to get ahead

Technological advances have changed the way we live, the way we work and our expectations. Connected CRM can help you to exceed the expectations of your...
crm - managing political change

Politics and the battle to keep things business as usual

Could your organisation use CRM technology to steer a smooth course through a changing political landscape? We are quarter of the way through 2017 and it...
CRM and CX

X-up your customer relationships with CRM and CX

To gain a real competitive advantage, it is important to understand how your customer feels, not just how they behave Customer Relationship Management (CRM) vendors...

Stay connected

520FollowersFollow

Latest articles

Field Service and IoT

How field service management is being changed by IoT

As more companies move to a predictive model of equipment maintenance, they are looking for ways to use connected devices to improve field service....
Road trip to SIAM 3

A road trip to SIAM — keeping the wheels turning

In her final article on the journey to service integration implementation, Michelle Major-Goldsmith considers the best way to get going and maintain momentum. This is...
Business outcomes

Achieving business outcomes with service excellence

"Business outcomes" is a term often heard in the promotion of service-based technologies. But what does it mean when vendors offer solutions that help...