Monday, November 19, 2018
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ServiceMuse 101 - What is ITSM?

What is ITSM?

ITSM or IT Service Management has become a catch-all term used when referencing any IT Service provided to your internal customers (employees) and external customers...
ServiceMuse 101 - What is CRM?

What is CRM?

CRM or Customer Relationship Management has come a long way, but what is CRM and what can it do for you? Every day your business...
ServiceMuse 101 - What is CX?

What is CX?

CX or Customer Experience is an outside/in view of the business. Quite simply, it’s the ability to capture customers’ sentiment at every touchpoint on their...

Latest articles

ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...
ServiceMuse - Rewiring service provision with SIAM

SIAM: Rewiring Service Provision

Andrew Smith explains how businesses can provide a service strategy that delivers for every employee, every customer and beyond. Digital transformation and its skills gap,...
Field Service and IoT

How field service management is being changed by IoT

As more companies move to a predictive model of equipment maintenance, they are looking for ways to use connected devices to improve field service....