Saturday, April 21, 2018
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ServiceMuse 101 - What is ITSM?

What is ITSM?

ITSM or IT Service Management has become a catch-all term used when referencing any IT Service provided to your internal customers (employees) and external customers...
ServiceMuse 101 - What is CRM?

What is CRM?

CRM or Customer Relationship Management has come a long way, but what is CRM and what can it do for you? Every day your business...
ServiceMuse 101 - What is CX?

What is CX?

CX or Customer Experience is an outside/in view of the business. Quite simply, it’s the ability to capture customers’ sentiment at every touchpoint on their...

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Business outcomes

Achieving business outcomes with service excellence

"Business outcomes" is a term often heard in the promotion of service-based technologies. But what does it mean when vendors offer solutions that help...
Road trip to SIAM 2

A road trip to SIAM — start your engines…

In the second of her articles on the journey to service integration implementation, Michelle Major-Goldsmith explains the importance of planning your route with care. “A...
Road trip to SIAM

A road trip to SIAM

For many businesses, embarking on service integration implementation can be a bit of a journey. Michelle Major-Goldsmith offers a few tips to help you...