Wednesday, August 12, 2020
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ServiceMuse 101 - What is ITSM?

What is ITSM?

ITSM or IT Service Management has become a catch-all term used when referencing any IT Service provided to your internal customers (employees) and external customers...
ServiceMuse 101 - What is CRM?

What is CRM?

CRM or Customer Relationship Management has come a long way, but what is CRM and what can it do for you? Every day your business...
ServiceMuse 101 - What is CX?

What is CX?

CX or Customer Experience is an outside/in view of the business. Quite simply, it’s the ability to capture customers’ sentiment at every touchpoint on their...