Michelle is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team was awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK.More recently Michelle has been involved in the creation of the IFDC’s VeriSM approach and she is also one of the authors of the VeriSM Pocket Guide.
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