Wednesday, September 19, 2018
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Michelle Major-Goldsmith

Michelle Major-Goldsmith
Michelle is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team was awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK.More recently Michelle has been involved in the creation of the IFDC’s VeriSM approach and she is also one of the authors of the VeriSM Pocket Guide.

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Latest articles

Field Service and IoT

How field service management is being changed by IoT

As more companies move to a predictive model of equipment maintenance, they are looking for ways to use connected devices to improve field service....
Road trip to SIAM 3

A road trip to SIAM — keeping the wheels turning

In her final article on the journey to service integration implementation, Michelle Major-Goldsmith considers the best way to get going and maintain momentum. This is...
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Achieving business outcomes with service excellence

"Business outcomes" is a term often heard in the promotion of service-based technologies. But what does it mean when vendors offer solutions that help...