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Home Authors Posts by Phil Fryer Ward

Phil Fryer Ward

Phil Fryer Ward
20 POSTS 0 COMMENTS
http://hupagency.com
Phil is Editor of ServiceMuse and a long-term technology marketing and creative professional. He has helped to build many industry-leading brands in the Service sector and beyond.
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ITSM

When AI Tools Collide: Herding Digital Cats

Phil Fryer Ward
CX

AI Spaghetti – How to achieve better AI outcomes for your...

Phil Fryer Ward
Business outcomes
CRM

Achieving business outcomes with service excellence

Phil Fryer Ward
Apple Business Chat
ITSM

iOS Business Chat – Apple enters the live service market

Phil Fryer Ward
ServiceMuse 2018
SIAM

New Year – New focus

Phil Fryer Ward
Service technology convergence
Featured

Technology convergence – Joining the dots

Phil Fryer Ward
CRM

Managing the modern emotional sale

Phil Fryer Ward
ITSM thats all folks-1 year on
ITSM

ITSM – that’s all folks! – one year on

Phil Fryer Ward
IT alignment
ITSM

IT alignment is not the solution you’re looking for

Phil Fryer Ward
Wearables and CX
CX

Wearables and CX – wearing your emotions on your sleeve

Phil Fryer Ward
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