Tuesday, November 24, 2020
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ServiceMuse 101 - What is CRM?

What is CRM?

CRM or Customer Relationship Management has come a long way, but what is CRM and what can it do for you? Every day your business...
ServiceMuse 101 - What is CX?

What is CX?

CX or Customer Experience is an outside/in view of the business. Quite simply, it’s the ability to capture customers’ sentiment at every touchpoint on their...
What is SIAM?

What is SIAM?

Service Integration and Management (SIAM) Service Integration and Management (SIAM) is a management methodology that can be applied in an environment that includes services sourced...