Monday, January 17, 2022
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What is SIAM?

What is SIAM?

Service Integration and Management (SIAM) Service Integration and Management (SIAM) is a management methodology that can be applied in an environment that includes services sourced...
ServiceMuse 101 - What is CX?

What is CX?

CX or Customer Experience is an outside/in view of the business. Quite simply, it’s the ability to capture customers’ sentiment at every touchpoint on their...
ServiceMuse 101 - What is EaaS?

What is EaaS?

EaaS or Everything as a Service offers complete solution ownership for a single fee. SaaS or Software as a Service has been around pretty much since the beginning...