Monday, July 13, 2020
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ServiceMuse 101 - What is EaaS?

What is EaaS?

EaaS or Everything as a Service offers complete solution ownership for a single fee. SaaS or Software as a Service has been around pretty much since the beginning...
ServiceMuse 101 - What is CX?

What is CX?

CX or Customer Experience is an outside/in view of the business. Quite simply, it’s the ability to capture customers’ sentiment at every touchpoint on their...
ServiceMuse 101 - What is ITSM?

What is ITSM?

ITSM or IT Service Management has become a catch-all term used when referencing any IT Service provided to your internal customers (employees) and external customers...