Saturday, September 19, 2020
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Olé to OLA – the art of managing ITSM and SIAM

Flamenco may not, on first glance, have much in common with Operational Level Agreements in SIAM. But being able to successfully manage and improve...
BRM + IT: the superheroes that build bridges

BRM + IT: the superheroes that build bridges

How the special powers of BRM can help IT to demonstrate its true value It’s hard not to notice that Business Relationship Management (BRM) is the...
ITSM - service delivery

From the mosh pit to the stage – the rock ‘n’ roll of ITSM

No more just keeping the lights on, it is time for the fourth revolution and for IT to take centre stage. The headlines being written...
SIAM gap in ITSM

Is there a SIAM-sized hole in your ITSM?

Providing high-quality IT services to the business is not an easy task. In today’s world, where services are delivered by many different providers rather than...
Change management and social

Forums and social media do not Change Management make

Change Management has long been touted by ITSM vendors as one of the core pillars of service management provision. Of course, the management of change...
SaaS users - price increases

SaaS users are starting to feel the financial pinch in 2017

Trump, Brexit, market turmoil and currency fluctuation are leading to price hikes for SaaS users. We are big fans of Software as a Service (SaaS)...