Tuesday, October 20, 2020
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IT security

The role of ITSM in the big IT security debate

Recent events such as WannaCry and other hacking threats have caused budget holders to refocus on network and end-point IT security – but they...
OLA

Olé to OLA – the art of managing ITSM and SIAM

Flamenco may not, on first glance, have much in common with Operational Level Agreements in SIAM. But being able to successfully manage and improve...
#SITS17

#SITS17 – The Service Desk and IT Support Show 2017

#SITS17 - 7th - 8th June - London Olympia The main UK show for ITSM and Service Management professionals, #SITS17, is now in build mode...
BRM + IT: the superheroes that build bridges

BRM + IT: the superheroes that build bridges

How the special powers of BRM can help IT to demonstrate its true value It’s hard not to notice that Business Relationship Management (BRM) is the...
ITSM - service delivery

From the mosh pit to the stage – the rock ‘n’ roll of ITSM

No more just keeping the lights on, it is time for the fourth revolution and for IT to take centre stage. The headlines being written...
SIAM gap in ITSM

Is there a SIAM-sized hole in your ITSM?

Providing high-quality IT services to the business is not an easy task. In today’s world, where services are delivered by many different providers rather than...
Change management and social

Forums and social media do not Change Management make

Change Management has long been touted by ITSM vendors as one of the core pillars of service management provision. Of course, the management of change...
Most SaaS not fit for purpose

Why most ITSM SaaS is not fit for purpose

Companies should be looking for a purpose-built SaaS solution to unlock real cloud benefits. Service organisations want to be able to move quickly, to be...
SaaS users - price increases

SaaS users are starting to feel the financial pinch in 2017

Trump, Brexit, market turmoil and currency fluctuation are leading to price hikes for SaaS users. We are big fans of Software as a Service (SaaS)...