Saturday, April 10, 2021
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OLA

Olé to OLA – the art of managing ITSM and SIAM

Flamenco may not, on first glance, have much in common with Operational Level Agreements in SIAM. But being able to successfully manage and improve...
Cloud delivery options

Cloud vs on-premises vs hybrid – which is best?

Service technology solutions can be deployed in several different ways. But which is right for you and which offers the security you require? At a...
SaaS users - price increases

SaaS users are starting to feel the financial pinch in 2017

Trump, Brexit, market turmoil and currency fluctuation are leading to price hikes for SaaS users. We are big fans of Software as a Service (SaaS)...
Can AI and chatbots help us to be more human?

Can AI and chatbots help us to be more human?

Why developing technologies such as AI and chatbots are not replacing people with robots, but enabling organisations to evolve, grow and make the most...
IT alignment

IT alignment is not the solution you’re looking for

Much has been said about the importance of IT alignment with the modern business. But what, if anything, does this achieve? It has been a...
ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...
Most SaaS not fit for purpose

Why most ITSM SaaS is not fit for purpose

Companies should be looking for a purpose-built SaaS solution to unlock real cloud benefits. Service organisations want to be able to move quickly, to be...
SIAM gap in ITSM

Is there a SIAM-sized hole in your ITSM?

Providing high-quality IT services to the business is not an easy task. In today’s world, where services are delivered by many different providers rather than...

ITSM Burger

How the right partner can give you the perfect service management sandwich The simple burger. Beef patty, bread bun…done…right? In reality, we all have our own...

Using evolved self-service to shape user experience

How service management’s ugly duckling became a swan As someone who has worked in service management for 25 years, I am still surprised that so...