Monday, January 17, 2022
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BRM + IT: the superheroes that build bridges

BRM + IT: the superheroes that build bridges

How the special powers of BRM can help IT to demonstrate its true value It’s hard not to notice that Business Relationship Management (BRM) is the...
SaaS users - price increases

SaaS users are starting to feel the financial pinch in 2017

Trump, Brexit, market turmoil and currency fluctuation are leading to price hikes for SaaS users. We are big fans of Software as a Service (SaaS)...

ITSM Burger

How the right partner can give you the perfect service management sandwich The simple burger. Beef patty, bread bun…done…right? In reality, we all have our own...
Change management and social

Forums and social media do not Change Management make

Change Management has long been touted by ITSM vendors as one of the core pillars of service management provision. Of course, the management of change...
cloud data security

How safe is your data in the cloud?

If you are wrestling with the idea of moving your customer and application data to the cloud, there are several fundamental things to consider. Who...
#SITS17

#SITS17 – The Service Desk and IT Support Show 2017

#SITS17 - 7th - 8th June - London Olympia The main UK show for ITSM and Service Management professionals, #SITS17, is now in build mode...
Cloud delivery options

Cloud vs on-premises vs hybrid – which is best?

Service technology solutions can be deployed in several different ways. But which is right for you and which offers the security you require? At a...
ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...
Can AI and chatbots help us to be more human?

Can AI and chatbots help us to be more human?

Why developing technologies such as AI and chatbots are not replacing people with robots, but enabling organisations to evolve, grow and make the most...
Most SaaS not fit for purpose

Why most ITSM SaaS is not fit for purpose

Companies should be looking for a purpose-built SaaS solution to unlock real cloud benefits. Service organisations want to be able to move quickly, to be...