Wednesday, May 29, 2024
- Advertisement -
Most SaaS not fit for purpose

Why most ITSM SaaS is not fit for purpose

Companies should be looking for a purpose-built SaaS solution to unlock real cloud benefits. Service organisations want to be able to move quickly, to be...
SIAM gap in ITSM

Is there a SIAM-sized hole in your ITSM?

Providing high-quality IT services to the business is not an easy task. In today’s world, where services are delivered by many different providers rather than...
ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...
ITSM - service delivery

From the mosh pit to the stage – the rock ‘n’ roll of ITSM

No more just keeping the lights on, it is time for the fourth revolution and for IT to take centre stage. The headlines being written...
Apple Business Chat

iOS Business Chat – Apple enters the live service market

The iOS 11 update from Apple, will offer businesses the ability to provide live service functionality via iMessage, Maps, Safari and Spotlight searches. Here...
Cloud delivery options

Cloud vs on-premises vs hybrid – which is best?

Service technology solutions can be deployed in several different ways. But which is right for you and which offers the security you require? At a...
Can AI and chatbots help us to be more human?

Can AI and chatbots help us to be more human?

Why developing technologies such as AI and chatbots are not replacing people with robots, but enabling organisations to evolve, grow and make the most...
IT security

The role of ITSM in the big IT security debate

Recent events such as WannaCry and other hacking threats have caused budget holders to refocus on network and end-point IT security – but they...
servicemuse - what manufacturing SMEs need to know about cybersecurity

What manufacturing SMEs need to know about hacks and cybersecurity

Cyber-attacks are on the rise, and hackers are getting bolder. This has forced manufacturing SMEs to implement new technical capabilities. Unfortunately, many of them don't...

Using evolved self-service to shape user experience

How service management’s ugly duckling became a swan As someone who has worked in service management for 25 years, I am still surprised that so...