Wednesday, August 12, 2020
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#SITS17

#SITS17 – The Service Desk and IT Support Show 2017

#SITS17 - 7th - 8th June - London Olympia The main UK show for ITSM and Service Management professionals, #SITS17, is now in build mode...
Change management and social

Forums and social media do not Change Management make

Change Management has long been touted by ITSM vendors as one of the core pillars of service management provision. Of course, the management of change...
Can AI and chatbots help us to be more human?

Can AI and chatbots help us to be more human?

Why developing technologies such as AI and chatbots are not replacing people with robots, but enabling organisations to evolve, grow and make the most...
BRM + IT: the superheroes that build bridges

BRM + IT: the superheroes that build bridges

How the special powers of BRM can help IT to demonstrate its true value It’s hard not to notice that Business Relationship Management (BRM) is the...

Using evolved self-service to shape user experience

How service management’s ugly duckling became a swan As someone who has worked in service management for 25 years, I am still surprised that so...
ITSM - service delivery

From the mosh pit to the stage – the rock ‘n’ roll of ITSM

No more just keeping the lights on, it is time for the fourth revolution and for IT to take centre stage. The headlines being written...
SaaS users - price increases

SaaS users are starting to feel the financial pinch in 2017

Trump, Brexit, market turmoil and currency fluctuation are leading to price hikes for SaaS users. We are big fans of Software as a Service (SaaS)...
Crouching employee, hidden sentiment

Crouching employee, hidden sentiment

The literal meaning of Crouching Tiger, Hidden Dragon, from the Ang Lee film set during the Qing Dynasty and the reign of the Qianlong...
SIAM gap in ITSM

Is there a SIAM-sized hole in your ITSM?

Providing high-quality IT services to the business is not an easy task. In today’s world, where services are delivered by many different providers rather than...
ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...