Speech intelligence for the masses

Why customisation and quality no longer break the bank I like cars and I am certainly not the only one. In this complex world of...
Crouching employee, hidden sentiment

Crouching employee, hidden sentiment

The literal meaning of Crouching Tiger, Hidden Dragon, from the Ang Lee film set during the Qing Dynasty and the reign of the Qianlong...
ServiceMuse - Is your digital nervous system fully fit

Is your digital nervous system efficient, effective and fully fit?

Andrew White tackles the obstacles along an automated digital assault course. I don’t know who I feel more sorry for, the customer or the supplier....
ServiceMuse - Conversational Intelligence for digital transformation

How Conversational Intelligence plays a pivotal role in your digital transformation strategy

Every organisation is at a different maturity stage in their digital transformation strategy but, one thing is for sure, even some of the most-mature...

Your customer is unhappy and your staff are frustrated

How conversational intelligence can help everyone to have a more positive experience It could be something small, an issue that has been left to develop...

AI Spaghetti – How to achieve better AI outcomes for your business

Understanding that AI is often not able to provide the instant solution you were looking for is a tough lesson to learn. There are, however, key steps that you can take to improve AI outcomes for your business.
CRM training

The importance of training in CRM success

Having a training plan or system in place can make all the difference to whether or not CRM system adoption succeeds. This article looks...
IT security

The role of ITSM in the big IT security debate

Recent events such as WannaCry and other hacking threats have caused budget holders to refocus on network and end-point IT security – but they...
Can AI and chatbots help us to be more human?

Can AI and chatbots help us to be more human?

Why developing technologies such as AI and chatbots are not replacing people with robots, but enabling organisations to evolve, grow and make the most...
IT alignment

IT alignment is not the solution you’re looking for

Much has been said about the importance of IT alignment with the modern business. But what, if anything, does this achieve? It has been a...