Friday, August 12, 2022
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Service technology convergence

Technology convergence – Joining the dots

Service technology has come a long way, but what is its role in the modern organisation? In the beginning Helpdesk software and contact management software were...
Digital Transformation with CRM

3 key steps to digital transformation with CRM

When it comes to evolution, you don't want your business to be left behind. Digital transformation is already disrupting most industries and companies. Those who...
CRM and CX

X-up your customer relationships with CRM and CX

To gain a real competitive advantage, it is important to understand how your customer feels, not just how they behave Customer Relationship Management (CRM) vendors...
Relationship Intelligence

How relationship intelligence can boost CX

For professional services firms, relationship intelligence and collaboration can have a dramatic effect on customer experience In professional services, relationships are everything. Often, service firms...
CRM success

The key to long-term CRM success

Why lasting CRM success is more about how your organisation “thinks” about CRM than it is about the technology you use or the money you...
GDPR

GDPR – What is it and how should you prepare?

If you don’t know what GDPR is, then this article is for you. Now is the time to start understanding how it may impact your...
Business outcomes

Achieving business outcomes with service excellence

"Business outcomes" is a term often heard in the promotion of service-based technologies. But what does it mean when vendors offer solutions that help...
CRM and MA

Is your CRM circus full of uncooperative elephants?

CRM and marketing automation mean that teams are more connected than ever before, but many systems are still plagued by lack of user adoption. Gone...
Cloud-based CRM

Cloud-based CRM and the march to online application delivery

What are the advantages of cloud-based CRM? CRM applications have long been available in two versions: online and on premises. Vendors and reseller partners will...
CRM training

The importance of training in CRM success

Having a training plan or system in place can make all the difference to whether or not CRM system adoption succeeds. This article looks...