Known as the ‘ITIL Zealot’, Simon is always looking for the most effective and efficient way of delivering managed services, using ITIL, SIAM or whichever other enabling practice.
He was the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. He is also been involved in the creation of the IFDC’s VeriSM approach and is one of the authors of the VeriSM Pocket Guide.
As more companies move to a predictive model of equipment maintenance, they are looking for ways to use connected devices to improve field service....
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