Saturday, March 17, 2018
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Simon Dorst

Simon Dorst
Known as the ‘ITIL Zealot’, Simon is always looking for the most effective and efficient way of delivering managed services, using ITIL, SIAM or whichever other enabling practice. He was the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. He is also been involved in the creation of the IFDC’s VeriSM approach and is one of the authors of the VeriSM Pocket Guide.

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Latest articles

Road trip to SIAM

A road trip to SIAM

For many businesses, embarking on service integration implementation can be a bit of a journey. Michelle Major-Goldsmith offers a few tips to help you...
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iOS Business Chat – Apple enters the live service market

The iOS 11 update from Apple, will offer businesses the ability to provide live service functionality via iMessage, Maps, Safari and Spotlight searches. Here...