Wednesday, December 12, 2018
- Advertisement -
Home Authors Posts by Simon Dorst

Simon Dorst

Simon Dorst
1 POSTS 0 COMMENTS
Known as the ‘ITIL Zealot’, Simon is always looking for the most effective and efficient way of delivering managed services, using ITIL, SIAM or whichever other enabling practice. He was the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. He is also been involved in the creation of the IFDC’s VeriSM approach and is one of the authors of the VeriSM Pocket Guide.
- Advertisement -

Latest articles

ServiceMuse - People of our time

People of our time

Michelle Major-Goldsmith looks at how to manage and utilise a multi-generational workforce. Service management people Every time you stand still long enough to look at our...
ServiceMuse - Rewiring service provision with SIAM

SIAM: Rewiring Service Provision

Andrew Smith explains how businesses can provide a service strategy that delivers for every employee, every customer and beyond. Digital transformation and its skills gap,...
Field Service and IoT

How field service management is being changed by IoT

As more companies move to a predictive model of equipment maintenance, they are looking for ways to use connected devices to improve field service....